How can we help?
Step-by-step guides for your hosting, email, domains and account. Can’t find what you need? Our team is here 24/7 at (800) 245-6301.
- How to log in to cPanel
- How to find your way around cPanel
- How to change your cPanel password
- How to turn on two-factor authentication in cPanel
- How to create an email account
- How to check your email with Webmail
- How to set up email on your phone or computer
- How to change an email account password
- How to point your domain to GreaterLink
- How to add another domain to your hosting
- How to create a subdomain
- How to redirect a domain or page
- How to check your free SSL certificate
- How to force your website to use HTTPS
- How to password-protect a folder
- How to block an IP address
- How to upload files with File Manager
- How to create an FTP account
- How to connect to your website with FileZilla
- How to access your files like a drive with Web Disk
Common questions
How do I log in to cPanel?
The easiest way is from the GreaterLink client area: go to Services › My Services, click your hosting plan, then click Log in to cPanel. You can also go to https://yourdomain.com/cpanel and enter the cPanel username and password from your welcome email. Full steps.
How do I check my email in a web browser?
Go to https://yourdomain.com/webmail (use your own domain name) and log in with your full email address and that mailbox’s password, not your cPanel password. Full steps.
What email settings do I use on my phone or computer?
Username: your full email address. Incoming server: mail.yourdomain.com, IMAP port 993 (SSL/TLS) or POP3 port 995. Outgoing server: mail.yourdomain.com, SMTP port 465 (SSL/TLS), with authentication on. In cPanel, Email Accounts › Connect Devices shows the exact settings for each mailbox. Full steps.
What are the GreaterLink nameservers?
dns1.greaterlink.net and dns2.greaterlink.net. Domains registered with GreaterLink already use them. Changes made at another registrar can take 24–48 hours to reach everyone. Full steps.
Is an SSL certificate included with my hosting?
Yes. Free AutoSSL certificates are added to your domains automatically and renew by themselves. You can check them in cPanel under Security › SSL/TLS Status. Full steps.
Can you restore my website from a backup?
Yes. Open a support ticket or call (800) 245-6301, tell us the date you want to go back to and what needs restoring, and we’ll help. You can also restore a backup you downloaded yourself in cPanel › Backup. Full steps.
How do I install WordPress?
Log in to cPanel, type WordPress into the search box and open the WordPress installer (Softaculous), then click Install, choose your domain and set your admin username and password. Full steps.
How do I update my credit card?
Log in to the GreaterLink client area and go to Billing › Payment Methods to add a new card and make it your default. GreaterLink never asks for card details by email or phone call. Full steps.
How do I reach GreaterLink support?
Call (800) 245-6301 or use live chat any time, 24/7, to talk to a real person, or open a support ticket from the client area. How to open a ticket.
Still need help?
Talk to a real person, any time, day or night.